Privacy Policy

Last Updated: [2025/10/05]

At Chicglow, we deeply value the trust you place in us. Protecting your privacy and your personal data is not just a legal obligation—it is a core part of our commitment to you.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website (the “Site”) or shop with us. By using our Services, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, fulfill your orders, and improve our brand.

1.1 Information You Provide to Us
We collect information that you voluntarily share when you place an order, create an account, or contact us. This includes:

• Contact & Shipping Details: Your name, email address, phone number, and shipping/billing address.
• Payment Information: Payment details (such as credit card numbers) are processed securely by our third-party payment partners. We do not store your full payment details on our servers.
• Account Data: Your username and encrypted password if you create a store account.
• Communications: Any information you share when emailing our support team or chatting with us.

1.2 Information We Collect Automatically
When you browse our Site, we use cookies and similar technologies to help the website function correctly and to understand how customers use our store. This includes:

• Device Data: Your IP address, browser type, and device model.
• Shopping Activity: Pages you viewed, items added to your cart, and how you navigate the store.
• Cookies: We use “Essential Cookies” to keep the site working (like keeping items in your cart) and “Performance Cookies” to help us fix errors and improve speed. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your data solely to run our business and serve you better. Key reasons include:

• Order Fulfillment: To process payments, ship your package, and send tracking updates.
• Customer Support: To answer your questions and resolve any issues with your order.
• Improvement: To analyze site usage so we can improve our website layout and product selection.
• Marketing: If you have opted in, we may send you emails about new arrivals or exclusive sales. You can unsubscribe at any time.
• Security: To detect potential fraud and ensure our store remains secure.
• Compliance: To meet legal and tax obligations.

3. Sharing Your Information

We do not sell your personal information to third parties. We only share your data with trusted partners who help us run our store, and they are contractually obligated to protect your data.

3.1 Service Providers
We share necessary data with:

• Payment Processors (e.g., Stripe, PayPal) to handle transactions securely.
• Logistics Partners (e.g., FedEx, USPS, local couriers) to deliver your package.
• Support Tools to help us manage customer service inquiries.

3.2 Legal Requirements
We may disclose information if required by law (e.g., in response to a court order) or to protect the rights and safety of Chicglow and our customers.

4. Data Security & Retention

4.1 Keeping Your Data Safe
We take your security seriously. We use industry-standard encryption (SSL/TLS) to protect your data during transmission. Access to your personal information is strictly limited to authorized personnel and service providers. While no online method is 100% secure, we continuously update our security practices to protect you.

4.2 How Long We Keep Data
We retain your information only as long as necessary:

• Order Data: Retained for approximately 3 years for tax and accounting records.
• Account Data: Retained while your account is active.
• Marketing Data: Retained until you opt out.
• Support Records: Retained for 2 years to help with future inquiries.

When data is no longer needed, we securely delete or anonymize it.

5. International Transfers

If you are visiting us from outside the United States, please note that your information may be transferred to and processed in the U.S. We ensure that these transfers comply with applicable laws and that our partners maintain high security standards.

6. Your Rights & Choices

6.1 Marketing Communications
You can stop receiving promotional emails at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.

6.2 Your Privacy Rights
Depending on your location (including residents of California under CCPA/CPRA), you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correct: Update incorrect or incomplete information.
• Delete: Request that we delete your personal data (subject to legal retention requirements).
• Portability: Receive your data in a portable format.

To exercise any of these rights, please email us at cs@chicglow.net. We will verify your identity before processing your request to ensure your data stays safe.

7. Children’s Privacy

Chicglow is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

8. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies if you leave our store.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or laws. Continued use of our Site after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to our team. We are here to help!

Email: cs@chicglow.net